Return

We understand that sometimes something just doesn’t work out. Maybe the fit isn’t quite right, the color looks different in person, or you simply changed your mind. Whatever the reason, we want to make the return process as easy and hassle-free as possible. We believe in transparency, so here is a detailed guide on how our returns work.

Our Return Policy

We stand behind the items we offer. Most products can be returned within a reasonable timeframe from the date you receive them . This gives you plenty of time to decide if the item is right for you.

To be eligible for a return, items must be in a re-sellable condition. This means they should be unworn, unwashed, and have all original tags still attached . Please try on items with care, especially footwear, which should be tried on indoors on a clean, soft surface to avoid marking the soles .

For health and hygiene reasons, we are unable to accept returns on certain items if the seal has been broken or removed. This includes items like lingerie, swimwear, cosmetics, and pierced jewelry . We advise you to review these specifics before purchasing to ensure you are comfortable with the policy. This policy does not affect your statutory rights .

How to Start a Return

We have gone paperless to make things more efficient. The first step is to visit our returns portal on our website, martinfleminger.com. You will need to log in using your order number and the email address or postcode used when placing the order .

Once logged in, you can select the item(s) you wish to return. You will then be guided through the process to choose a return option . This usually involves printing a returns label at home. However, we also offer a printer-less option for your convenience, where you can use a QR code to have your return processed at a drop-off point .

Please ensure that you repack your items securely. While original packaging isn’t required, we recommend using something that is non-see-through, sealable, and waterproof to protect your items during transit . It is important to keep returns from different orders separate, as returning multiple orders in one parcel may delay your refund .

What Happens Next?

Once you have processed your return, drop it off with the carrier you selected. Be sure to keep a copy of your proof of postage until we confirm receipt of your return . This is your proof that you have sent the package and is essential in the rare event that a package is lost on its way back to us.

After you have posted your return, you can track its journey back to us. We will send you an email to confirm when your parcel has arrived at our warehouse . Our team will then inspect the returned items to ensure they meet the conditions of our returns policy.

The refund process will then begin. While we aim to process returns as quickly as possible, please allow some time for your return to be inspected and processed . The refund will be issued to your original payment method. If you paid via a gift card or store credit, a new voucher to the value of the refund will be issued .

Please note that if an item is returned after the returns window has passed, you may not be eligible for a monetary refund. In some cases, a refund may be issued as a store credit or voucher .

We are here to help you find the perfect fit and hope this guide clarifies the process. Thank you for shopping with us.